Sales and Refund Policy

Thanks for shopping at Cool Zone. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Cool Zone Online Store or on the phone with the Cool Zone Contact Center. (To make it easier to read, we will refer to these entities as the “Cool Zone Online Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at an Cool Zone Online Store. By placing an order or making a purchase at an Cool Zone Online Store, you agree to the terms set forth below along with Cool Zone’s Privacy Policy and Terms of Use.


Cool Zone's top priority is to satisfy all its customers. We fundamentally believe you will be happy with the products you purchase from the Cool Zone Online Store.

You may return ordered items and thereby withdraw from the sales contract up to two weeks after their receipt (with the exception of Gift Cards).

For iPhone returns, you may return your undamaged iPhone with its included accessories within 7 days of purchase for a full refund.

For any other undamaged product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. For returns to an Cool Zone Online Store for cash, cash equivalent, and cheque transactions over $250, Cool Zone will mail a refund cheque to you within 10 business days.

a) Mobile Phones return policy

If you are not fully satisfied with your mobile phone purchase (iPhone, Samsung, Prestigio, Nokia) you can return your undamaged iPhone to the COOL ZONE Online Store within 14 days of purchase for a full refund. The mobile phone must be returned in the original packaging, including any accessories, manuals, and documentation.

For mobile phones with network operator contract You must contact your mobile network operator to cancel your mobile network service. If you cancel your mobile network service, you will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges imposed by your mobile network operator through the termination date, including any early termination fees or penalties, if applicable. Please contact your mobile network operator for more information about applicable fee.

2. Pricing and Price Reductions/Corrections

With regards to pricing, Cool Zone reserves the right to change prices for products displayed at/on the Cool Zone Online Store at any time, and to correct pricing errors that may inadvertently occur.

3. Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Cool Zone’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Cool Zone Online Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Cool Zone cancels an order after you have already been billed, Cool Zone will refund the billed amount.

4. Shipping & Delivery

Since the actual delivery of your order can be impacted by many events beyond Cool Zone’s control once it leaves our facilities, Cool Zone cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

1). We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.

2). Our handling time is 1-4 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.

3). We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.

4). For Standard Rate Shipping, it usually takes 10-15 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods.  Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.

5). For Express Rate Shipping, we ship by DHL/UPS/HP depending on your location; shipping time is 3 - 7 business days.

5. Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Cool Zone may have to limit the number of products available for purchase. Cool Zone reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Cool Zone confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Cool Zone will cancel the order and refund your purchase price in full.

6. Payment Options

We accept a number of secure and convenient payment methods:

1). Bank Transfer (Wire):

Note: Please tell us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.

2). Postal Order:

Make your purchase as normal then simply buy the correct value Postal Order and send it through the post. It is purchased at every post office.

3). Western Union

Please contact us at Support Center for details. You will receive a 5% discount for using Western Union.

Note: Please tell us the following information after you have paid using Western Union

1) The 10 digit control number.

2) Sender's name.

3) The exact amount you sent.

4) Sender's address.

5) Your shipping address.


7. Data Protection

By placing your Order, you agree that Cool Zone Online Store may, process and use data collected from your Order Form as set out in our Privacy Policy. You also agree that we may transfer such data to other companies in the Cool Zone group of companies. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.